About this role
THE OPPORTUNITY
Some days youll solve a customers problem from our Saskatoon office. Other days youll grab your tools, head into the field and solve it in person. Thats exactly what this role is built for.
AlarmTek is a family-owned Canadian security company built in Saskatoon. Were looking for someone who combines the mind of a technical troubleshooter with the hands-on ability of a field technician. Your schedule will flex between office support and customer locations based on installation, service and technical-support demand.
WHAT YOULL DO
Troubleshoot alarm systems, sensors, cameras, video doorbells, apps and connectivity issues.
Guide customers through clear, step-by-step solutions by phone, email and support systems.
Install, configure, test and service AlarmTek security and connected devices.
Diagnose field issues involving equipment, wiring, networking and connectivity.
Teach customers how to confidently use their systems.
Document support cases, work orders, equipment and inventory accurately.
Escalate complex issues and coordinate with other AlarmTek teams when needed.
YOULL BE A STRONG FIT IF YOU
Think logically and enjoy figuring out why something is not working.
Communicate clearly with customers who may not be technically confident.
Are comfortable with mobile apps, connected devices and basic networking.
Can safely use common hand and power tools and work from ladders.
Hold a valid drivers licence and can travel to customer locations.
Are organized, dependable, coachable and committed to following through.
Can lift and carry up to 40 lbs and work in typical residential and commercial environments.
Requirements
Compensation Details
CA$20.00-CA$26.00 per hour
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