Client Support Worker

This posting

This posting will be used to fill 1 full-time term until March 31, 2027.

Who we Are

The Department of Justice is working to ensure Yukon remains a safe, secure, and healthy place to live and work. We build strong and healthy relationships with others to support good governance and to foster safe communities with opportunities for healing. The Department of Justice provides supportive and dynamic work environments comprised of teams of professionals who are committed to making a difference in the lives of Yukoners.

Your Role

Reporting to the Manager and working collaboratively with Victim Services Workers, the Client Support Worker acts as the first point of contact for victims of crime who request support from our offices. This position works in a compassionate, client-centred and culturally responsive way to identify immediate needs, provide crisis response and initial intake. The position will also provide back up to Victim Service Workers in providing court related updates. The Client Support Worker is responsible for client file management within the branch and provides administrative and organizational support to the Victim Services Team.

The principles that guide are

Reconciliation with Yukon First Nations: Together as DOJ representatives we commit to embracing the spirit of the Final Report of the Truth and Reconciliation Commission of Canada entitled Honouring the Truth, Reconciling the Future, by conducting ourselves in our day-to-day business in a manner that embodies the purpose of reconciliation with our First Nations members in the Yukon. We recognize the importance of employee education on First Nations history and the encouragement of innovative thinking by all DOJ personnel on our ability to effect meaningful change towards true reconciliation.

Working as a Team: As DOJ employees we value working together as a team within branches and within the department as a whole, while respecting our respective roles in the administration of justice, to work as one entity to meet our collective objective to serve the public. We are mindful of the impact of our actions on the people around us both in proximity and in the larger department and strive to ensure that we maintain the best interests of the department in our approach to our work.

Identify and Meet our Clients' Needs: DOJ personnel have a wide variety of responsibilities and an equally diverse clientele, internal and external to government, and we are committed to ensuring that they know we work for them and that we treat them with empathy, inclusion, integrity, respect and professionalism.

Initiative and Innovation: Management will encourage DOJ staff at all levels to think innovatively and to take initiative that will improve the work we do and services that we provide to allow for positive change and creativity in the workplace. Management will encourage DOJ personnel to reconsider our approach to the services we provide and adapt to the changing environment.

Communications: We are committed to improving the way we communicate internally with one another and externally to the public in order to better perform as a DOJ Team, share information and ideas with each other, dispel negative myths about the department and to ensure that the public has an appreciation for the excellent work we do.

For more information about this position, please contact Michelle Rabeau, Supervisor of Victim Services at [email protected]

For more information about the recruitment process, please contact Ilze Pretorius, Human Resource Consultant at [email protected].

If you need technical support submitting your application, please contact: (867) 667-9453 or [email protected]

Please do not email resumes to any of the above addresses; resumes may only be accepted through the e-recruitment application system.

Essential Qualifications

Please submit your resume clearly demonstrating how you meet the following qualifications. Please note selection for further consideration will be based on the detailed information you provide in your resume; ensure you use a month/year to month/year format and include the duties you performed in each of your positions.

• Experience supporting and advocating for Yukon First Nation and Canadian Indigenous peoples, the LGBTQI2S+ community, BIPOC peoples, and/or newcomers, with a desired emphasis on knowledge and support for Yukon First Nations communities and individuals
• Experience providing first point of contact front-line service, particularly in environments where service users may be in crisis.
• Experience linking/referring clients to other service providers and/or working in collaboration with service partners in support of clients
• Experience in provision of administrative support such as filing, records management and program documentation

Desired Knowledge, Skills and Suitability

Candidates should have and may be assessed on

• Ability to provide initial client contact through phone, written and in person service.
• Self-awareness combined with strong and tactful interpersonal skills.
• Strong communication and interpersonal skills in order to provide compassionate and dignity preservice service and advocate for victims effectively.
• Strong organization and administrative skills to effectively support the client services team, and effectively sharing information with the appropriate team members.
• Ability to provide culturally safe service and commitment to building individual cultural competencies.
• Experience processing financial requests and transactions that are carried out in accordance with legislation, policy, procedures and/or directives would be an asset.

Job Requirements

• Vulnerable Sector records check