Renewal Retention Specialist

As a Renewal Retention Specialist, youre a collaborative insurance professional with a passion for the client experience and your team members. You will bring together your advanced personal lines insurance knowledge with strong technical skills to service clients full lifestyle portfolio for personal lines insurance needs.

Why you'll love Westland

An open, flexible and welcoming workplace

Plenty of opportunities to grow and learn

Autonomy to drive your own success

Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds

A total rewards program that takes care of your financial, physical, and mental health

Flexible paid Values Days to celebrate days important to you

Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why well love You

Youre a self-starter as well as a perfect collaborator

Youre a taskmaster with exceptional organizational skills and the ability to juggle multiple priorities

Always think customer first, responding to internal/external clients in a timely & professional manner

Minimum of 2-3 years of Personal Lines insurance experience in a service and client satisfaction-oriented environment.

Strong knowledge of P&C provincial underwriting criteria, portals, claims handling, handling of client inquiries

Insurance Broker Level 2 License preferred

Once here, you'll

Deliver superior customer service that promotes client retention

Uncover clients business challenges and act as a client advocate identifying their needs and providing recommendations

Assist clients with their insurance needs by utilizing basic knowledge of underwriting principles

Ensure quality service and professionalism at every customer interaction

Be a member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds.