Operations Director

Responsible for overseeing all aspects of payroll, financial functions, human resources, recruitment, performance management, and the overall operational and administrative functions of The Carter House. The role ensures day-to-day operations are safe, efficient, effective, compliant, and aligned with the organizations mission, values, policies, procedures, and best practices.

As a member of the leadership team, the Operations Director reports to the CEO and collaborates with the Program Director and management team in the development, coordination, implementation, and evaluation of organizational operations. The position provides direct leadership and oversight of Food Services, Housekeeping, Maintenance, and Information Technology, while offering co-leadership and operational support to other departments through a matrix reporting structure.

The Operations Director participates in the Manager on Call rotation, providing leadership and support to frontline staff and responding to clinical, medical, behavioural, staffing, facilities, emergency, and other operational matters as required.

The role promotes a safe, respectful, trauma-informed, and effective work and living environment while ensuring compliance with applicable legislation, regulatory requirements, organizational policies, procedures, Work Standards, and best practices.