Director, Community Operations

This posting is for one (1) permanent position working 75 hours bi-weekly.

Who we are

As the Yukon government’s most diverse department, Community Services has a place for you. Under the Community Services umbrella, there are 18 unique branches where you can apply your skillset. All branches strive to empower communities to be vibrant, healthy, and sustainable. Community Services develops our team and invests in people so together we can equip Yukon communities with the tools and knowledge to foster a higher quality of life for all Yukoners.

As one of Canada’s Top 100 Employers, a career with Yukon Government’s public service offers you an opportunity to expand your skillset and build relationships with stakeholders and colleagues. Learn more about what Yukon Government can offer you.

About the branch

The Operations and Programs Branch is an exciting, fast paced area that provides essential municipal-type services to unincorporated Yukon communities in a sustainable, client focused and efficient manner. The branch develops strategic plans and evaluates service delivery standards to meet the unique needs of unincorporated communities, ensuring alignment with budgets and standards.

The branch operates water treatment plants in unincorporated communities and manages nine wastewater treatment facilities. Additionally, the branch manages solid waste facilities, supports recycling depots, and oversees recycling processors in the territory. The branch conducts it’s work with a diverse matrix of Yukon Government employees, consultants, contractors, and partnerships with First Nations, municipalities, local governments, and non-profit societies to implement and manage these services. The branch promotes long-term viability and environmental stewardship.

Through its efforts, the Operations and Programs Branch plays a vital role in enhancing the quality of life for residents, supporting community well-being and development across unincorporated Yukon communities.

About the Position

The Director of Community Operations is responsible for planning, evaluating, and directing the delivery of sustainable municipal-type services to unincorporated Yukon communities. This position oversees the establishment of sustainable services levels based on budgets and standards while directing the implementation of safe potable water, wastewater management, solid waste facilities, recycling initiatives and programs, street lighting, walking bridges, and the mosquito control program. Services are delivered through a matrix of direct and indirect YG employees, consultants, contractors, and agreements with First Nations, municipalities, local governments, or non-profit societies.

The role of the Director of Operations and Programs is crucial in ensuring that unincorporated Yukon communities receive essential local services that are safe, sustainable, and compliant with regulatory standards, ultimately enhancing the quality of life for residents.

For more information about this position, please contact: Kelli Taylor, ADM Community Development at [email protected].

For more information related to the competition process, please contact: Jasmine Potvin, Human Resource Consultant, at [email protected].

What you need to consider before submitting your application:

• Prior to submitting your resume an E-recruitment profile must be created as applications are only accepted through the system. Please do not email your resume to the contacts on the ad.
• Resumes are ONLY assessed based off candidates’ ability to communicate how they have demonstrated the essential qualifications from their professional, volunteer, or educational experience within their resume clearly indicating the specific position the responsibilities or duties were performed.
• Candidates must clearly state the length of time they performed the essential qualifications in their role(s) (ex. month/year to month/year).
• Take advantage of learning more about how to prepare your resume for a government recruitment. Please note cover letters are not required unless clearly indicated on the job ad.

Essential Qualifications

Please submit your resume clearly demonstrating how you meet the following qualifications. Please note selection for further consideration will be based solely on the information you provide in your resume.

• Degree in business administration, Environmental Studies or relevant studies in a related field
• Experience working with operational budgets
• Experience supervising and/or managing staff
• Experience managing and administering local services
• Experience working in government settings, demonstrating strong political acumen.
• Experience establishing municipal service standards, or infrastructure asset management related to the operation and maintenance of local infrastructure.
• Experience managing competing interests of the public and diverse partners and stakeholders while applying effective conflict resolution and relationship management skills.

Candidates with an equivalent combination of education and experience may be equally considered.

Desired Knowledge, Skills and Suitability

• Modeling Interpersonal Skills and Personal Responsibility: This involves demonstrating self-awareness, learning from past experiences, and using strong interpersonal skills to build credibility and effectiveness
• Developing People: Fostering the learning and development of others through supportive relationships, and building long-term leadership capability by teaching, coaching, and mentoring
• Influencing Others: The ability to communicate effectively, build consensus, and leverage relationships with stakeholders to drive organizational objectives​
• Thinking Strategically: Understanding and contributing to the organization’s vision and goals, anticipating future needs, and aligning actions accordingly​
• Taking Action and Achieving Results: Setting priorities, making informed decisions, and ensuring that goals are met efficiently and effectively​
• Leading Change and Innovation: Implementing and managing change initiatives that improve performance and foster innovation within the organization​
• Demonstrating Client Focus: Ensuring that the needs and expectations of clients and stakeholders are met, and striving to improve service delivery and client satisfaction

In addition to these competencies, specific job proficiencies are critical for the role:

• Action Management: Planning and prioritizing work, tracking performance, and ensuring alignment with organizational strategies
• People Management: Supporting and encouraging team members, recognizing positive contributions, and managing resources effectively
• Financial Management: Managing budgets, monitoring use of finances, and achieving results within financial constraints