About this role
AgriLink Equipment is an agriculture equipment dealer servicing Massey Ferguson, Fendt, Versatile, Morris, and MacDon product lines. As Warranty Writer, you will assist the Service Managers in maintaining a smooth running, efficient Service Department with a high degree of customer satisfaction. The Warranty Writer is responsible to administer and assist in processing warranty claims, based on the manufacturers or suppliers criteria. They work closely with the Service Departments and provide internal personnel with information on all warranty matters.
Responsibilities
Process warranty and/or product improvement claims including the computation of charges, submission and follow-up
Follow procedures for quick and efficient handling of warranty items, including proper storage of these items
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
Maintain up to date technical qualification by completing all training programs assigned by the Service Manager
Maintains the service library along with the Service Department filings and records with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
A full job posting is available at www.agrilink.ca/careers
Requirements
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