About this role
About Us
Novlan Bros Sales has been family owned and serving a wide area of automotive and agricultural customers since 1929. We take pride in delivering outstanding automotive service and exceptional customer experiences. As a trusted name in the industry and our community, we are committed to honesty, integrity, and excellence in everything we do. Were currently seeking a motivated and customer-focused Automotive Service Advisor to join our growing team.
Position Summary
The Automotive Service Advisor acts as the liaison between our customers and service technicians. You will be responsible for understanding customer concerns, recommending necessary services, and ensuring an outstanding customer experience from drop-off to pick-up.
Key Responsibilities
Greet customers and gather information about their vehicle concerns.
Provide accurate repair estimates and explain service recommendations clearly.
Schedule service appointments and coordinate with technicians.
Maintain regular communication with customers about service status.
Ensure high customer satisfaction by addressing concerns promptly and professionally.
Process invoices, payments, and warranty claims.
Maintain accurate records of services and repairs.
Qualifications
Proven experience as a Service Advisor or similar role in the automotive industry preferred.
Direct experience with Ford would be an asset.
Strong communication and interpersonal skills.
Ability to explain technical information to non-technical customers.
Knowledge of automotive systems and repairs.
Proficient in using dealership management systems (DMS) and basic computer software.
Valid drivers license and clean driving record.
What We Offer
Competitive compensation with performance-based incentives.
A Monday to Friday daily schedule with no nights, weekends.
Requirements
Compensation Details
to be determined
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