Part-Time Hotel Front Desk Agent

Job description

We are looking for a Part Time Front Desk Agent to join our team. You will be responsible for maintaining a high standard of greeting and checking-in guests in a friendly and professional manner, providing excellent customer service. The ideal candidate will be legally entitled to work in Canada, be able to follow operational guidelines, and provide customer service that make guests feel warmly cared for and welcomed.

Why Join Our Team

Significant discounts at Our Family of Hotels

Medical, Prescription, Dental and Vision Benefit options

Free e-Doctor and counselling services for you and your family

E-giftcard recognition incentives

Employee appreciation events and celebrations

A diverse and inclusive workplace environment

Opportunities for career growth

What You'll Do

Greet and check-in guests in a friendly and professional manner

Provide excellent customer service to guests, addressing their inquiries and resolving any issues or complaints

Handle guest requests for information, such as directions or recommendations for local attractions

Operate the hotel phone system, transferring calls and taking messages accurately

Assist with the night audit process, including reconciling accounts and preparing reports

Maintain a clean and organized front desk area

Your Availability

Mornings, Afternoons, Weekdays, Weekends, Holidays

Monday - Sunday: 7:00 am - 3:00pm, 12:00pm - 8:00pm, 3:00pm-11:00pm

You must be available for Saturdays and Sundays

Your Background

You must be legally entitled to work in Canada.

Previous experience in a customer service role, preferably in a hotel or hospitality setting

Strong communication skills, both verbal and written

Multilingual skills are a plus, particularly fluency in languages commonly spoken by hotel guests

Familiarity with front desk operations and hotel procedures is preferred

Ability to handle multiple tasks simultaneously while maintaining attention to detail