Front desk Hotel clerk

Job Description

Holiday Inn Express is seeking a friendly, professional, and customer-focused Front Desk Clerk to join our team. The successful candidate will be the first point of contact for our guests and will help ensure a positive and welcoming experience.

Key Responsibilities

Greet and welcome guests in a courteous and professional manner

Check guests in and out efficiently

Answer phone calls and respond to guest inquiries

Process reservations, cancellations, and payments

Handle guest concerns and resolve issues promptly

Maintain accurate guest records and cash handling procedures

Coordinate with housekeeping and maintenance staff as needed

Ensure front desk and lobby areas are clean and organized.

Qualifications

Previous front desk or customer service experience is an asset

Strong communication and interpersonal skills

Basic computer skills (knowledge of hotel booking systems is an asset)

Ability to multitask in a fast-paced environment

Professional appearance and positive attitude

Must be available to work evenings, weekends, and holidays.

Working Conditions

Standing for extended periods

Shift work including evenings, weekends, and holidays