Outreach Worker

This position is responsible for working with the public to help people find services and make changes to help improve their lives. The Outreach Worker is responsible for working directly with vulnerable or at-risk individuals who are affected by mental health issues or addictions, live in poverty, and face homelessness and/or marginalization. Issues presented to this position may be varied and complex and require a great degree of discretion. The Outreach Worker provides information to employees on serving vulnerable populations.

The Outreach Worker is responsible for working with community

organizations and community members to develop collaborative connections to address the needs of patrons and potential patrons who face barriers to library service.

This position is responsible for working with the public and de-escalating difficult situations. The Outreach Worker will assess risk and evaluate threats posed by patrons who exhibit challenging behaviours, including risks that range from direct verbal abusive behaviour, verbal or physical threats to more indirect threats (such as threats of legal action).

This position works on-site at SPL locations as well as off-site for designated shifts.