Outreach Housing Intake Worker

Outreach Housing Intake Worker

The Outreach Housing Intake Worker supports individuals experiencing homelessness or at imminent risk, with a focus on unsheltered homelessness. Working with the Reaching Home Project Officer and Coordinated Access Lead, this position completes low-barrier Coordinated Access intakes, conducts outreach, provides advocacy, and connects individuals to housing and community supports.

Responsibilities  Identify and engage individuals through referrals from Indigenous agencies, outreach teams, shelters, police, bylaw, and community partners.

Complete Coordinated Access intakes, assessments, and data entry.

Provide outreach in encampments, community agencies, and other locations.

Assist with documentation, housing applications, referrals, advocacy, and resource navigation.

Build relationships with service providers, housing authorities, landlords, and community partners.

Maintain accurate, confidential records and communicate emerging needs and barriers.

Represent River Bank Development Corporation professionally.

Qualifications  Valid driver's licence, reliable vehicle, and criminal record/vulnerable sector check.

Post-secondary education or equivalent experience.

Experience in human services, case management, or housing support.

Strong communication, organizational, computer, and time management skills.

Knowledge of Indigenous experiences, impacts of colonization, homelessness, harm reduction, and trauma-informed care.

Understanding of mental health, addictions, crisis intervention, de-escalation, and community support systems.

Ability to maintain professional boundaries and perform the physical demands of outreach work.

Assets  Outreach or street-level experience.

Familiarity with Coordinated Access, HIFIS, and the housing continuum.

Benefits  3 weeks vacation

Health, dental, life, and LTD benefits (cost shared)

5% matching pension plan

Professional development opportunities