Member Advisor

You are one of the first people our members encounter at the branch. You will help them with whatever they are looking for or guide them to identify services and solutions they may not yet be aware of. Our Member Advisors serve our members through various channels: in person, digitally or by phone.

Dont have banking experience? Not to worry; we have a great training program! This is an excellent opportunity for the customer service focused professional who has experience in retail, hospitality, or financial services.

If you love helping people, enjoy a fast paced, professional environment, and want to grow your skills, or begin your career in financial services!

We have a Member Advisor opportunity at our Lloydminster location. We are looking to hire one full time position, and the second opportunity has some flexibility for the right candidate(s)one additional full time or two part time, please indicate your preference in the job application. For parttime roles, some flexibility in availability is appreciated to help support the team and meet members needs.

How youll be spending your time

Greet our members and provide them with the services they seek,

Process transactions,

Provide troubleshooting and guidance around the use of our technology products or any other challenges a member may have,

Highlight and promote our credit union products and solutions,

Engage in proactive member communication by participating in outbound calling, credit union promotions, campaigns, and other creative strategies,

Identify suspicious transactions or interactions and respond appropriately.

The experience you bring

Customer service experience

Sales skills

Experience handling cash and completing financial transactions

Tech savviness and a love for technology

A desire to learn in a culture that embraces ongoing learning and development

Enjoyment in working with the public  by engaging and providing assistance to meet our members needs.