Guest Services Agent Full Time

Residence Inn by Marriott Regina is seeking an experienced, outgoing Full-Time Front Desk Agent!

Hours are Monday to Thursday 7am-3pm with the potential of some Fridays as well.

The successful candidate should be outgoing and friendly with a service-orientated personality and a natural talent for customer service. Here at Residence Inn we are always looking for opportunities to go above and beyond for our guests, and it starts with our Front Desk team.

• Applicants MUST be able to work in Canada and speak excellent English.

Responsibilities

• Greet guests with a welcoming smile and friendly demeanor
• Perform all guest check-in and check-out procedures
• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Assist with Guest Requests
• Problem solve to ensure guest satisfaction
• Make and confirm reservations
• Check and send emails
• Inform guests of hotel amenities and offerings
• Be informed and up-to-date on all types of room accommodation and availability
• Communicate with housekeeping, room service and all staff as necessary
• Resolve customer complaints and problems calmly and effectively
• Maintain a friendly, personable disposition
• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
• Please note, no phone calls in regards to the status of your application. We thank all for applying however only successful candidates will be selected and contacted for interviews.

Please state in the subject line that you are applying for FT Guest Service Agent.