Guest Services Agent/ Breakfast attendant

bout the Role

We are seeking a reliable, customer-focused Guest Services Agent & Breakfast Attendant to join our team. This dual role is perfect for a dynamic individual who enjoys interacting with people, takes pride in delivering exceptional customer service, and maintains high standards of cleanliness and food safety. You will split your time between welcoming guests at the front desk and preparing our daily breakfast service.

Key Responsibilities

Check guests in and out efficiently while maintaining brand standards.

Manage reservations, walk-ins, and operate the phone switchboard.

Handle guest recovery situations with empathy and strong decision-making skills.

Prepare, set up, and restock the complimentary breakfast area (continental items and hot dishes).

Maintain a clean, organized, and inviting lobby and breakfast space.

Ensure strict adherence to food safety and health regulations during food preparation and service.

Qualifications & Requirements

Valid Safe Food Handling Certificate is strictly required.

1 to 2 years of previous hospitality or customer service experience preferred.

Strong computer proficiency; knowledge of choiceAdvantage is a major asset.

Excellent independent problem-solving and communication skills.

Exceptional reliability and time-management skills (early morning shifts are required).

Full availability to work flexible shifts, including early mornings, evenings, weekends, and holidays.

What We Offer

A supportive, professional work environment.

Opportunities for growth within the property.