Front Desk Clerk

Principle Responsibilities & Position Purpose: Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Understands and implements the mission statement, values, and culture at all times.

Pre-Requisites (Requirements)

1+ years of experience in customer service at a branded hotel (HILTON experience preferred)

High School diploma or equivalent of the same

Must display professionalism and have characteristics of honesty and trustworthiness

Must have excellent attendance and be punctual

Work Environment & Context

Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating

Must be able to stand for eight hours, bend, stretch, and reach

Work schedule varies and may include occasionally working on

Holidays, weekends, and evenings. Long hours sometimes required

Knowledgeable in

Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts

Frequent Stay Program

Reservations procedures including cancellations and walking guest

Phone etiquette and answering procedures

Be able to answer inquires of local shopping, dining, entertainment, and travel directions

Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events

Manager on Duty functions when necessary or as scheduled

Abilities

Multi task, detail oriented, remain service centric

Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books

Manage time effectively

Assist with guest issues with professionalism maintaining hospitable attitude.

Candidate can participate in our cost shared Employee benefit program. The program provides for both medical and dental coverage.