Gym & Front Desk Attendant

Job Description

The Gym & Front Desk Attendant provides excellent customer service while maintaining a clean, safe, and welcoming facility. This role includes front desk operations, member support, and custodial responsibilities.

Duties & Responsibilities

Customer Service & Front Desk

Greet members and guests in person and by phone

Answer calls professionally and assist with inquiries

Check members into classes, training sessions, and bookings

Manage bookings, leads, and member profiles using Glofox

Contact new leads regularly and return missed calls/voicemails

Process payments (cash and card) and ensure memberships are current

Maintain accurate records of member interactions

Facility Cleaning & Maintenance

Maintain cleanliness of front desk, lobby, gym floor, and shared areas

Perform custodial duties including

Cleaning and restocking washrooms

Sweeping, mopping, vacuuming, and dusting

Wiping down equipment

Emptying garbage

Washing, drying, and folding towels

Conduct routine walk-throughs to ensure cleanliness and safety

Operations Support

Replace access fobs and update member accounts

Manage guest registrations

Report maintenance issues or concerns to management

Complete additional duties as assigned

Maintain a professional appearance and attitude

Qualifications & Skills

Customer service experience required (fitness industry an asset)

8-hour shifts between 6:00 AM  10:00 PM, Monday to Sunday

Strong communication and interpersonal skills

Proficient with computers (Word, Excel; Glofox an asset)

Ability to multitask and work independently

Reliable, punctual, and team-oriented

Certifications & Requirements

Valid resume with references

CPR, AED, and Level C First Aid certification, Valid Drivers License

Criminal Record Check with Vulnerable Sector

Physical Requirements

Ability to stand, walk, bend, and lift up to 50 lbs