About this role
Welcomes and registers guests, establishes credit, directs guests to room,relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.
Willingness to accept the most effective role.
Welcomes guest by greeting, answering questions, responding to requests.
Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
Establishes credit by verifying credit cards.
Directs guest to room by showing location on map.
Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel.
Maintains records by entering room and guest account data.
Collects revenue by entering services and charges, computing bill, obtaining payment.
Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
Secures guests valuables by processing lost and found.
Contributes to team effort by accomplishing related results as needed.
Requirements
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