Customer Service Advisor, Overhead & Garage Door S

We are seeking a proactive, detail-oriented and customer-focused Customer Service Advisor to support our growing operations in Regina and area. Serving homeowners, builders, contractors and commercial clients, this role acts as the primary point of contact for service inquiries, product selection and technician coordination. You will ensure a seamless experience from initial inquiry through project completion by providing expert advice, clear communication and outstanding service support.

Key Responsibilities

Customer Inquiry & Advisory: Respond promptly to incoming residential and commercial inquiries via phone, email and in-person; assess needs and guide clients toward the right garage door products, accessories and maintenance solutions.

Service & Order Coordination: Assist clients with order entry, service scheduling, quote updates, product availability, lead-time tracking and installation requirements.

Technical Guidance: Help customers understand technical options, measurements and specs to ensure accurate order details.

Cross-Department Collaboration: Work closely with technicians, warehouse staff and internal teams to coordinate scheduling, parts fulfillment and project handoffs.

Issue Resolution: Handle customer feedback, service requests and warranty inquiries with empathy, professionalism and prompt problem-solving.

Account Maintenance: Maintain organized customer records, order files and communication logs within our CRM system.

Qualifications

Experience in customer service, service coordination or client support.

Exceptional interpersonal, written and verbal communication skills.

Strong multitasking abilities with high attention to detail in handling orders, schedules and quotes.

Comfortable learning product catalogs, basic technical specs and office systems.

Valid drivers license.

Experience in overhead doors, building supplies or construction service is an asset.