Community Service Worker

The Prince Albert Metis Women's Association (PAMWA) is seeking caring, respectful, and dependable individuals to join our Winter Warm-Up and Community Support Centre team.

Support Workers will help provide a safe, welcoming, trauma-informed. and culturally respectful space for individuals seeking relief from the cold. The successful candidates will support individuals experiencing homelessness and housing insecurity while helping connect them with community resources and services.

Responsibilities

•     Welcome and support guests accessing the Winter Warm-Up Location
•     Monitor the facility to help ensure safety and security
•     Assist guests in accessing community resources and services
•     Complete intake forms and daily documentation
•     Maintain cleanliness and organization of the facility
•     Respond appropriately to crisis situations and provide de-escalation support
•     Work collaboratively with team members and community partners
•     Participate in shift-change reporting
•     Support a trauma-informed and culturally safe environment
•     Maintain professional boundaries and confidentiality

Qualifications

•     Experience working with vulnerable populations is preferred
•     Knowledge of trauma-informed care, harm reduction, and cultural safety practices
•     Strong interpersonal and communication skills
•     Ability to maintain professional boundaries
•     Experience with conflict resolution and de-escalation techniques is an asset
•     Knowledge of homelessness, addictions, mental health challenges, and community resources is an asset
•     First Aid/CPR certification is an asset
•     Criminal Record Check and Vulnerable Sector Check required

Position Details

•     Seasonal Position
•     Casual, part-time, and full-time opportunities available
•     Shift work including evenings. weekends. overnight shifts, and holidays
•     Wage: Based on qualifications and experience