Call Centre Operator

What you'll do

The Call Centre Operator reports to the Team Manager, Call Centre and is responsible providing excellent frontline customer service and answering producer questions using response guidelines in a courteous, respectful, professional and confidential manner. This position (term up to December 31, 2025) also works closely with the data assessment and verification staff to resolve inquiries from staff and customers.

Provide AgriStability program information and offer assistance on program issues or options in response to inquiries made through the call center.

Provide a high level of customer service and assist in the resolution of customer complaints.

Answer any inquiries made on a daily basis, either by phone, mail, or e-mail, from various head office departments.

Miscellaneous administrative duties including correspondence, reports, batching, data entry, mail, filing, supply need identification and requisition, etc.

Processing incoming fax and Kofax imaging documents.

Follow-up with customers as required.

Assist with training other users on the call center policies and procedures.

Assist other workflows as required.

Provide suggestions for call center improvements.

Assist the Team Manager, Call Centre with the development and maintenance of the Call Centre user procedure manual