Issues Specialist - Disability Services

Job Information

Job Title: Issues Specialist – Disability Services

Job Requisition ID: 87814

Ministry: Assisted Living and Social Services

Location: Calgary

Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week

Permanent/Temporary/Wage: Permanent

Scope: Open

Closing Date: October 30, 2026

Classification: Program Services 3

Salary: $ 2,935.39 to $ 3,850.29 ($76,613 - $100,492/year)

The Alberta Public Service

works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

Assisted Living and Social Services provides support for seniors, families, and communities, and help Albertans access disability services, financial support, services for the homeless, Continuing Care and other social-based programs. The Ministry supports Albertans through a person-centered, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families.

Our culture of care is the foundation of everything we do, embracing every staff member and individual alike, and reflected in every action, interaction, and day-to-day experience. Please review

Assisted Living and Social Services

to learn more and what it has to offer.

Role Responsibilities

Are you a skilled writer and communicator who can analyze complex information, coordinate responses, and work effectively with diverse partners?

The Ministry of Assisted Living and Social Services is seeking an Issues Specialist to support Disability Services Delivery. Reporting to the Issues Manager, you will help manage client and stakeholder issues, coordinate responses with program areas and ministry partners, and support internal and external communications.

In this role, you will research and analyze information, prepare clear and accurate written materials, provide communications advice, support projects and events, and respond to enquiries. Your work will help ensure information is timely, consistent, sensitive to client needs, and aligned with ministry policies and priorities.

Responsibilities

Coordinating action requests, telephone action requests, briefing notes, input documents, and email or letter responses.

Working with program areas, ministry partners, and other branches to gather information and prepare complete and accurate responses.

Reviewing and editing written materials to ensure appropriate style, tone, accuracy, consistency, and responsiveness.

Tracking action requests and other assignments to completion using internal tracking and reporting systems.

Monitoring emerging issues, service-delivery concerns, media coverage, regional inboxes, and feedback channels.

Identifying trends and helping develop timely strategies, key messages, and information updates.

Providing guidance to staff regarding action-request processes, correspondence, messaging, style, and tone.

Developing internal communications materials, key messages, communication plans, newsletters, presentations, and digital content.

Maintaining internal communication platforms, including SharePoint and Microsoft Teams.

Supporting communication projects, operational planning, quarterly reporting, regional visits, town halls, stakeholder events, and ministerial tours.

Working with Communications and Public Engagement on external messaging, materials, events, and public-facing information.

Responding professionally to enquiries from clients, service providers, stakeholders, community partners, and members of the public.

The

Job Description

is provided for further details on this position.

APS Competencies

Competencies

are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Drive for Results

Creative Problem Solving

Agility

Build Collaborative Environments

Develop Networks

Systems Thinking

Develop Self and Others

Qualifications

Requirements

University graduation in a related field plus 2 years progressively responsible related experience; or equivalent as described below.

Equivalency

: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

Assets

Experience in the following

preparing government or executive-level correspondence and briefing materials.

working in social services or a public-sector environment.

supporting stakeholder events, employee events, or communication projects.

Microsoft 365 applications, including Word, Excel, Outlook, Teams, SharePoint, Lists, PowerPoint, Power BI Power Automate and Publisher.

tracking, reporting, design, automation, or client-information systems.

Adobe Creative Suite or creating print and digital communication products.

Knowledge of privacy requirements and practices.

Minimum recruitment standards

outline the minimum education and experience required for appointment to a job classification.

Notes

• ��    Hours of work are 36.25 hours weekly.
• ��    Location: Calgary, AB

Candidates must be eligible to work in Canada. A current work visa is required.

Final candidates will be required to undergo a criminal records check (CRC). Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Pre screening questions will need to be completed as part of your application process for this competition. As part of the selection process candidates may be invited to a written assessment prior to an interview. Please ensure you provide a current email address in your resume.

Links and information on what we have to offer

Working for the Alberta Public Service

.

Public Service Pension Plan (PSPP)

Alberta Public Service Benefit Information

.

Professional learning and development

.

Research Alberta Public Service Careers tool

.

Positive workplace culture and work-life balance.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply online. Please see

Job Application Resources

for more information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the

International Qualifications Assessment Service

(IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of

Credential Evaluation Services of Canada

for more information.

It is also recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact  Elena Arefevaat

[email protected]

.