Administrative Supervisor - Employment and Financial Services

Job Information

Job Title: Administrative Supervisor - Employment and Financial Services

Job Requisition ID: 87024

Ministry: Assisted Living and Social Services

Location: Wetaskiwin

Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week

Permanent/Temporary/Wage: Temporary until March 31, 2027

Scope: Open Competition

Closing Date: 7days

Classification: Administrative Support 6

Salary: $2,265.79 to $2,866.95 bi-weekly ($59,137 - $74,827/year)

The Alberta Public Service

works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunit

works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

The Ministry of Assisted Living and Social Services (ALSS) helps ensure Albertans have access to the supports and services they need to live and age well in their homes and communities. The ministry supports vulnerable Albertans, including seniors, people with disabilities, low-income individuals, and those facing homelessness, through disability services, homelessness supports, financial assistance, employment services, seniors supports, and other social-based programs. As the ministry responsible for seniors, housing, and continuing care, the Ministry of Assisted Living and Social Services (ALSS) works with community partners to support affordable housing and provide a comprehensive system of care that promotes the health, independence, and well-being of Albertans. For more information about ALSS, visit our website:

https://www.alberta.ca/assisted-living-and-social-services.

The Employment and Financial Services Division within the Ministry of Assisted Living and Social Services plays a vital role in supporting the well-being and independence of Albertans. The division is responsible for delivering a broad range of employment programs, income support services, and financial assistance initiatives that help individuals and families achieve greater stability, self-sufficiency, and inclusion in the workforce. Through a client-centered approach and strong community partnerships, the division ensures access to timely, equitable, and effective services that address the diverse needs of Albertans experiencing economic or social challenges.

Role Responsibilities

Reporting to the Business Coordinators of Employment and Financial Services (EFS), this position plays a key role in overseeing Administrative Support processes and procedures, providing input, and contributing to operational decisions. The incumbent assists the Business Coordinators with the recruitment, interviewing, hiring, and training of Administrative Support staff within Assisted Living and Social Services.

This position works closely with Business Coordinators, Program Supervisors, and Managers on a daily basis to address issues and concerns requiring attention. The role involves performing a variety of complex administrative duties and requires extensive knowledge of multiple programs and services. The incumbent supports Albertans in navigating Alberta Supports Income Support (IS) and Disability Income Assistance programs and services, including the Alberta Supports Contact Centre (ASCC), Child Support Services (CSS), and local community resources.

As a senior member of the administrative team, the incumbent is regularly called upon to interpret and respond to issues requiring immediate attention. The position provides support to the management team and contributes to Employment and Financial Services (EFS) programs and projects. Responsibilities include supporting staff and implementing and monitoring systems that promote efficiency, effectiveness, and quality in the delivery of administrative and financial services.

The Administrative Supervisor leads a team of Administrative Assistants, ensuring the delivery of efficient, high-quality administrative support services.

Key responsibilities include

Supervising, coaching, and developing staff through performance management, training, and continuous feedback.

Managing day-to-day operations, including workload allocation, attendance and leave approval, scheduling, and service coverage.

Supporting employee onboarding, orientation, cross-training, and professional development initiatives.

Monitoring team performance, productivity, and service standards to ensure operational objectives are met.

Providing guidance on administrative, personnel, and financial policies and procedures.

Addressing employee inquiries and escalating complex staffing or operational issues as appropriate.

Supporting recruitment activities, including requisitions, candidate screening, interviews, and hiring coordination.

Collaborating with Business Coordinators and program staff to promote effective communication, resource planning, and service delivery.

Reviewing and approving Online Time Entry submissions in 1GX and supporting employee lifecycle activities, including onboarding, transfers, and offboarding.

This role requires strong leadership, organizational, and communication skills, along with the ability to foster a positive, high-performing team environment.

The

Job Description

is provided for further details on this position.

APS Competencies

Competencies

are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Creative Problem Solving

Ability to gather information from a variety of sources, analyze and interpret data, and make informed decisions and recommendations.

Systems Thinking

Understands how individual roles, programs, and decisions interconnect within the broader organization. Anticipates the impact of changes across departments and aligns resources effectively to support service delivery. Ensures administrative support enables program staff to perform their roles efficiently, contributing to timely and coordinated services for Albertans.

Agility

Demonstrates the ability to effectively prioritize competing demands, adapt to changing priorities, and contribute to organizational goals in a dynamic environment.

Drive for Results

Demonstrates the ability to gather, integrate, and interpret complex information to achieve goals and priorities while delivering outcomes aligned with departmental objectives and directives. Possesses strong analytical, assessment, and critical judgment skills.

Building Collaborative Environments

Ability to work collaboratively with a diverse range of teams, stakeholders, and partners across the workplace, community, and government ministries and agencies to achieve client, team, and ministry objectives.

Develop Self and Others

Demonstrates a commitment to continuous learning and invests in the long-term development and growth of both self and others.

Qualifications

Minimum Recruitment Standard

High school diploma and four years of related experience.

Equivalency

Directly related experience or education considered on the basis of:

One year of experience for one year of education or

One year of education for one year of experience.

A valid driver's licence is required, as regular travel to supervised sites is an expectation of this position.

Assets

Two or more years of experience in a supervisory role.

Demonstrated leadership, team-building, problem-solving, and communication skills.

Previous supervisory experience in a related field.

Experience leading through change and/or formal training in change management.

Proficiency in the use of Microsoft Office and Microsoft 365 applications.

Extensive knowledge of budgeting, financial planning, financial monitoring, and Expenditure Officer Authority processes, including the management of worksite and client-related expenses.

In-depth working knowledge of ministry information, Protection of Privacy Act (POPA) and financial payment systems, including, but not limited to, BERNIE, 1GX, Concur, and Electronic Payment System (EPS).

Minimum recruitment standards

outline the minimum education and experience required for appointment to a job classification.

Notes

This is a temporary, full-time position working 36.25 hours per week, Monday to Friday, until March 31, 2027.

This position is based in Wetaskiwin.

Applicants are required to submit a cover letter and resume outlining their qualifications and suitability for this role.

Final candidates will be required to undergo a criminal records check (CRC).

Applicants being considered for this position will be required to complete a Level 2 Enhanced Security screening (including an enhanced criminal record check along with a credit check) as part of the pre-employment checks for this position.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Use for open competitions only - Links and information on what we have to offer:

Working for the Alberta Public Service

.

Public Service Pension Plan (PSPP)

Alberta Public Service Benefit Information

.

Professional learning and development

.

Research Alberta Public Service Careers tool

.

Positive workplace culture and work-life balance.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please see

Job Application Resources

for

information.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the

International Qualifications Assessment Service

(IQAS)

or from a recognized Canadian Credential Evaluator; please visit the Alliance of

Credential Evaluation Services of Canada

for more information

.

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Krystyna Gruszka at

[email protected].