Tenant Services, Level 3

The Northwest Regional Housing Authority is located in the communities of Buffalo Narrows and Ile a La Crosse and also serves the surrounding communities of Turnor Lake, St. Georges Hill and Michel village.  We are currently recruiting a full-time Tenant Services, Level 3 to join our team in Ile a La Crosse.

The Position

• Process housing applications, conduct income reviews, calculate rental fees, and collect rent
• Prepare and explain leasing agreements and expectations of tenancy
• Coordinate move-in and move-out process
• Manage tenant and public inquiries, problems, complaints, and concerns
• Prepare and monitor banking statements, review financial reports and investigate discrepancies

Responsibilities and Requirements

• Ability to manage stressful situations, problem solve, and manage conflict
• Ability to maintain confidentiality
• Strong organizational, interpersonal, and communication skills
• Exceptional client relations skills and the ability to deal tactfully and courteously with the public

Qualifications

• Grade 12 or equivalent, familiarity with Microsoft Office, some experience in a property management environment OR an equivalent combination of education and experience
• A valid drivers license, reliable, roadworthy vehicle, and an approved Enhanced (Vulnerable Sector) criminal record check are conditions of employment

An excellent benefits package including pension and Northern Living Allowance is offered.