About this role
Western Automotive Service and Sales is a trusted, family-owned auto repair facility dedicated to quality service, honest communication, and customer safety. We are looking for an organized, customer-focused Service Advisor / Office Assistant to join our team and serve as the friendly face of our shop.
Key Responsibilities
Customer Service: Greet customers, listen to their vehicle concerns, answer phone calls, and schedule service appointments.
Service Coordination: Translate customer complaints into clear repair orders for technicians; present estimates and explain recommended repairs or maintenance to clients.
Office Administration: Process payments, manage invoicing, order auto parts, and maintain accurate records using our shop management software.
Shop Support: Keep the front office/waiting area clean, organize customer files, and follow up with clients after service completion.
Qualifications & Skills
Excellent verbal and written communication skills(English) with strong customer service instincts.
Strong multi-tasking abilities and high attention to detail in a fast-paced environment.
Basic computer literacy (experience with shop software like Mitchell 1, Shop-Ware, or Tekmetric is a plus).
Basic knowledge of automotive systems/maintenance is preferred, but willing to train the right candidate.
Valid driver's license and reliable transportation.
Requirements
Compensation Details
TBD
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