About this role
We are currently recruiting for a Service Advisor for our Midale Service Centre. This position will be focused on our relief valve business and involve coordinating valve repairs and mobile service for day-to-day and shutdown activities. The selected candidate will be tasked with supporting a variety of customers in our territory with day-to-day and shutdown work at the depot and mobile unit. This includes scheduling, quoting, invoicing and general coordination.
The successful candidate will report to the Regional Service Manager in Midale.
Role and Responsibilities
Handling relief valve & related pressure product (such as vents) service request calls from customers
Advising customers on proper requirements for servicing products
Assisting customers with determining service levels and scope of work
Interfacing regularly with the Spartan Pressure Management production and service shop
Interface with Sales group for customer support
Quoting, entering and fulfilling orders for customers on services provided
Placing orders to our factory and vendors
Basic, long delivery, expediting
Data entry and tracking
Repair status updates and reports
Booking mobile service work
Reviewing field service requirements (travel, safety, accommodation)
Assisting with shipping and receiving duties
Extra work hours typically required during Spring & Fall shutdown seasons
Qualifications and Skills
High school diploma
Post-Secondary education would be an asset, especially relating to instrumentation or mechanics
Previous industrial service experience would be a benefit, especially if relief valve related
Proven customer service skills
Good decision making and multitasking skills
Highly organized and attention-to-detail are a must
Team oriented, but ability to work independently
Comprehensive computer skills
Entrepreneurial work ethic
Requirements
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