Service Advisor

Standard Dodge looking for a competent, friendly service advisor to join our automotive shop!

In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to perform basic math skills.

Service Advisor Duties and Responsibilities

• Greet customers upon arrival to shop
• Ascertain reason for customer visit through verbal interview and visual assessment of vehicle.
• Connect customers with appropriate automotive mechanic or technician.
• Consult with mechanics regarding appropriate service options.
• Present the repair solution to the owner of the vehicle to get approval.
• Explain all service options to customers including time and cost estimates.
• Provide in-depth information on original equipment manufacturer (OEM) part options.
• Advise customers on warranty protections and other potential cost-saving service options.
• Track maintenance or repair status, fill out reports on labor and cost of all services.
• Perform pre- and post-service inspection with customers and answer any questions they may have.
• Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up.
• Manage shop workflow and schedule for mechanics and technicians to ensure a full schedule.

No experience required for individuals with a positive attitude and a great willingness to learn and grow!

Our service advisors accommodate a Monday to Friday work schedule that is accompanied by a competitive compensation package!