Service Advisor

We are looking for a motivated and dynamic Service Advisor to join our team here at Panda Tire. In this role, you will be the first point of contact for our customers, assisting them with inquiries and ensuring a seamless customer experience. You will have the opportunity to develop your skills in customer interaction, problem-solving, and service excellence in a supportive environment.

Responsibilities

Provide exceptional customer service by addressing inquiries via phone, and in-person interactions

Collaborate with team members to resolve customer issues and escalate when necessary

Create work orders and pre-stage workflow

Participate in training sessions to enhance product knowledge and customer service skills

Estimate and prioritize customer maintenance and repairs

Contribute to a positive team environment by sharing insights and best practices

Qualifications

Strong communication skills, both verbal and written

Ability to work in a fast-paced environment

Information retention and skills with using computer programs

Enthusiasm for helping customers and a commitment to providing excellent service

Previous experience in a customer service or retail role

Basic automotive knowledge and/or interest in the automotive industry

Able to learn and use various computer programs

Strong interpersonal skills with the ability to build rapport with customers

Adaptability and willingness to learn in a dynamic environment

Positive attitude and a team-oriented mindset

Benefits and Perks

Health, dental, and vision insurance

Vacation pay for time off

Ongoing training and development opportunities

No weekends, promoting a healthy work-life balance

This role requires successful candidates to be based in-person at our office located at 888 Main Street North, Moose Jaw, SK.