Service Advisor

If you enjoy building strong customer relationships by listening to their needs, documenting and facilitating a service solution for them, this challenging and fulfilling role is waiting for you!

Build your career with a vibrant Regina, Saskatchewan dealership who offers training, teamwork and a work-hard-have-fun environment.  A place you look forward to going to work!

Your responsibilities will include

• Provide excellent customer service by facilitating vehicle/product repairs, warranties, etc.   Build strong customer relationships based on honesty, product/service knowledge and trust.
• Listen to customer concerns, view their repair/service needs and accurately record information to pass onto the Service Technicians.
• Become knowledgeable in and follow established repair order process, including warranty, scheduling, customer follow-up and payment.  Accurately estimate and document all repair orders and charges.
• Stay current on product information such as recalls, service bulletins and warranty guidelines.
• Close and finish all repair orders in a timely manner, ensuring required authorizations are obtained.
• Optimize sales and service by determining customer needs, and promoting additional offerings that will benefit them.

Experience and desired attributes

• Demonstrated customer service and administrative experience working in a multi-tasking hospitality, dealership or service organization.
• Service advisor or write experience is a definite asset, as well as basic technical knowledge.     Working knowledge of word, excel, email and in-house sales/service systems.
• A positive, customer service focused attitude, with strong organizational and relationship building skills.
• Strong listening skills, attention to detail and commitment to accuracy.