About this role
CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us is always positive and engaging.
What will you be doing?
Be Pleasant and Present with every greeting and interaction.
Greet Members as they come into the Club and check them in for their workout.
Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
Properly and efficiently handle incoming calls from Members and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.
Assist Members on the floor with questions about the FitFix and Cardio machines.
Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
Assist Members through possessing an in-depth knowledge of all our systems to be able to efficiently answer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.
Handle comments, suggestions and concerns in a courteous and professional manner.
Provide Fit-Fix Starter sessions for new and current Members.
Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
Complete any other tasks required to provide an exceptional experience for Members and guests.
Complete any required Learning and attend all monthly meetings.
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