Medical Office Receptionist

Primary Responsibility

To support the provider by providing caring, personalized and efficient handling of patients, medical records, supply management and other duties as assigned. In addition the medical receptionist provides appropriate feedback to the medical team, follow-up information to patients and correctly inputs data as required. The medical receptionist maintains all the required certifications and skills necessary to function within the scope of the Policy and Procedures.

Key Position Responsibilities

Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments.

Keeps patient appointments on schedule by notifying provider of patient's late arrival; rescheduling or moving late arriving patients when necessary.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.

Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.

Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments.

Helps patients in distress by responding to emergencies.

Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.

Assists in orientation of new personnel as directed.

Quickly learns and effectively uses our electronic health records system, Accuro EMR knowledge is an asset.

Performs all other duties as trained and requested by provider and/or management.