Medical Office Assistant - (Full/Part Time)

Job Overview

Nest Health Centre is seeking a dedicated and organized Medical Office Assistant (both full time and part time roles available) to join our very busy family practice clinic. The ideal candidate will play a key role in supporting the smooth day-to-day operations of our medical office. Were looking for someone who thrives in a fast-paced environment, is committed to providing outstanding patient service, and demonstrates compassion, attention to detail, and strong communication skills. The successful candidate will be able to follow direction accurately and provide exceptional administrative support while creating a welcoming experience for every patient.

This position requires proficiency with phone systems, electronic medical records, and medical terminology.

Duties

Answer and manage a high volume of incoming calls using a 12-line phone system, directing calls as appropriate

Greet patients at the front desk and manage check-in/check-out processes

Schedule appointments and maintain physician calendars

Accurately maintain electronic medical records (EMR)

Collect patient information and verify insurance coverage before appointments

Process forms and accept payments from patients

Communicate clearly and professionally with patients regarding inquiries and follow-ups

Ensure adherence to healthcare regulations and maintain strict patient confidentiality

Qualifications

Previous experience in a medical or dental office preferred

Office Education Certificate is an asset, but a combination of education and customer service/medical experience will be considered

Familiarity with EMR systems and administrative procedures is required

Knowledge of medical terminology essential

Strong phone and front desk skills

Excellent organizational and multitasking abilities

Professional and empathetic interpersonal skills

Able to work both independently and as part of a collaborative team