Manager of Visitor and Client Experience & Growth

We are looking for a leader in hospitality, tourism development, and visitor services to initially cover a maternity leave and enhance tourism development at the RCMP Heritage Centre.

In this role you will oversee the visitor experience portfolio, supervise the visitor services team, and be responsible for development and implementation of new visitor experiences. While this is a term position covering a maternity leave, our intention is to turn this into a full-time permanent position after the maternity leave.

Reporting to the Director of Admin & Operations, and working closely with the Marketing & Communications team, you will be responsible for developing and executing our visitor experience portfolio, and growth strategy that increases awareness, visitation, engagement, and revenue for the museum.

This role is responsible for tourism and experience development, identifying opportunities to attract new audiences, strengthening the visitor experience, and converting tourism demand into sustainable revenue. You will lead the development and promotion of compelling tourism experiences, products, packages, partnerships, and campaigns that position the museum as a leading destination and drive measurable economic and organizational growth.

The ideal candidate is both a hospitality leader and a growth-oriented tourism professional who can translate the museum's brand and mission into compelling experiences and revenue-generating opportunities. They will be accountable for an outstanding visitor experience, audience growth, tourism development, and the identification and execution of new opportunities that contribute to the organization's long-term sustainability.

Duties and Responsibilities

Working closely with the leadership team, you will be responsible for understanding the organizations strategic priorities and initiatives to develop and direct the organizations marketing and communications.