About this role
Drive Maintenance Performance & Home Readiness
Own work order performance and contribute to achieving response time and completion targets.
Manage the full work order pipeline from request to closeout across multiple properties.
Maintain consistent activity levels, including suite repairs, preventative maintenance, and inspections.
Support move-ins and move-outs by ensuring homes are fully turned, tested, and presentation-ready.
Deliver a High-Impact Resident Experience
Respond to resident requests with urgency, professionalism, and attention to detail.
Build trust quickly by communicating clearly about what was done and what comes next.
Respect resident privacy and maintain professionalism when entering occupied homes.
Act as a trusted, approachable presence for residents while on-site.
Support Portfolio Growth & Property Standards
Partner with Property Managers to assess suite conditions, turnaround timelines, and scope of work.
Coordinate with contractors to ensure work is completed on time and to standard.
Identify issues early and take action before they become larger problems.
Maintain clean, safe, and well-kept exterior spaces, including seasonal upkeep.
Maintain Operational Excellence
Ensure common areas and vacant suites consistently reflect Avana's standards and are inspection-ready.
Maintain accurate work order records and documentation within company systems.
Follow all safety protocols and procedures to protect yourself, your team, and residents.
Stay organized and effectively manage multiple properties, priorities, and timelines in a fast-paced environment.
Requirements
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