Guest Service Representative

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Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Answer telephone and relay telephone calls and messages

Computer and technology knowledge

• Word processing software
• Internet

Work conditions and physical capabilities

• Attention to detail
• Fast
• paced environment
• Standing for extended periods

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player

Health benefits

• Dental plan
• Health care plan

Other benefits

• Other benefits

Support for youths

• Offers on
• the
• job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth