Front Desk Agent/NIGHT AUDITOR

Key Responsibilities

Approach all encounters with guests and employees in a friendly, service-oriented manner.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.

Maintain a friendly and warm demeanor at all times.

Initiate and complete the End of Day process.

Run all reports as required for Food and Beverage audit.

Complete the Night Audit checklist for computer procedures daily.

Balance the days work

Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards.

Maintain Front Office computer system operation according to Mid-Continent Hospitality.

Fulfill all Front Office functions

Handle and follow through on all guest request daily

Follow safety and emergency procedures according to Mid-Continent Hospitality standards.

Maintain proper record keeping according to Mid-Continent Hospitality standards.

Be familiar with all Mid-Continent Hospitality policies and house rules.

Complete the initial direct bills, daily, and place on the Controllers desk; attach folio/banquet check back-up to the bills.

Maintain radio contact with Security/other employees during entire shift.

Have a working knowledge of security procedures.

Prepare and distribute the Daily Flash Report as needed.

Transfer the master or house accounts as necessary.

Availability to work weekends, holidays, and varying shifts as needed.   Employee discounts on hotel stays.

Join the Holiday Inn Express & Suites, Prince Albert South, SK team and contribute to delivering memorable experiences to our guests.