Employer Service Representative 2

Job Summary

This position provides support to the various positions within the department as it relates to serving our customers based on the changing work demands within the department throughout the year. It will provide customer service support to employers in areas such as, payroll assessment, clearances, and premium payments. It will also enter and process annual Employer Payroll Statements, account closures, and enters and balances employer payments.

Qualifications

Successful completion of a one year Certificate in Business (a completed degree in any discipline would be considered to meet the qualifications).

One (1) year of successful experience demonstrating the following:

Strong customer service orientation

Ability to interpret and apply legislation, policies, and procedures

Excellent oral and written communication skills

Good organizational skills and problem solving ability

Ability to work in a team environment

Data entry skills - Proficiency with computers (typing at a rate of 35 net words per minute).

Strong computer skills and knowledge of Windows applications

Confirmed Reliability Status (Security Clearance) from Canada Revenue Agency.