Client Service Representative

The Client Service Representative is Regina Housing's front-line office position. You'll provide direct service to current clients and administrative support to the Client Support department. This is a temporary 3-month term.

This position will primarily focus on records management and supporting the organization's records retention and archiving processes. Key responsibilities include organizing files into banker boxes, labeling and preparing boxes for storage or shipment, entering and maintaining information in Excel spreadsheets, physically moving boxes using dollies in preparation for shipping.

Additional duties

• Answer both in person and telephone queries and provide information or direct to others for assistance as required.
• Process rent and other payments.
• Generate keys and building access cards for tenants as required.
• Provide administration support to multiple departments by filing, creating packages, mailing letters, and opening/closing procedures.

What You'll Need

• 1-3 years customer service, administration, or clerical experience preferred.
• Excellent customer service skills! You have the patience to deal with a wide variety of people with unique needs and challenges while working with them to get them the assistance they need.
• Communication Skills:

You are professional, friendly, and can communicate effectively over the phone and over email.

• Computer Skills:

you are confident with all Microsoft products including Excel, and you can pick up new computer applications easily. Experience with JDEdwards is considered an asset.

• Ability to think critically, solve problems, make decisions individually and as a team, and a high level of attention to detail is necessary.
• Must be able to occasionally lift up to 50 lbs.

What We Offer

• Temporary employees have the option to contribute to an excellent pension plan: You contribute 8.6% and we match it!
• A consistent schedule: Monday-Friday, 8:30 AM - 5:00 PM