Automotive Service Writer

Responsibilities

Greet, assist and thank customers in a friendly manner, over the phone and in person.

Offer professional and knowledgeable advice to build customer trust and loyalty.

Listen actively to identify customer's concerns and problems with regards to repair and maintenance of their vehicle.

Prepare work orders and review the estimated costs with the customers.

Manage customers expectations of when their vehicle will be ready.

Act as a liaison between customers and Service Centre employees.

Schedule service appointments.

Ensure compliance with Health and Safety regulations.

Requirements / Skills

Knowledge of automotive mechanic

Ability to work shifts (days, evenings, week-ends and holidays)

Approachable

Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching

Ability to find solutions to problems, adapt and cope with challenging situations and make decisions

Strong communication and interpersonal skills

Strong computer skills

Ability to plan, organize, delegate and follow-up on daily tasks

Valid drivers licence for province of employment

Good working knowledge of COSTAR of a minimum of 3 years

Experience within role at Canadian Tire of 3 years or more

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website before submitting personal information or applications.