French Language Client Service Officer

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Department Information

The Department of Education, Culture and Employment (ECE) provides the residents of the Northwest Territories with access to quality programs, services and support to assist them in making informed and productive choices for themselves and their families with regard to education, training, careers, employment and labour, child development, languages, culture and heritage.

Job Information

The French Language Client Service Officer delivers a variety of French language services and information to the francophone population of the Northwest Territories using a citizen- centered approach from the Single Window Service Centre in Yellowknife, online and through a toll-free telephone line

Key Responsibilities

Provide information and services related to the activities of GNWT departments and agencies to individual clients.

Facilitate the application, permit, and license process for various programs and services of the specific GNWT departments and agencies.

Liaise with sponsoring departments to ensure that all information on programs and services is current and that all forms in use are relevant and are available in French.

Knowledge, Skills and Abilities.

Knowledge of, and/or the ability to acquire and apply knowledge of the francophone community of the NWT.

Ability to speak and write at an advanced level of French and English.

Client service skills include valuing diversity, treating all clients fairly and equally, being flexible and maintaining confidentiality.

Communication skills in both languages including empathetic listening, conflict resolution, providing feedback, questioning, paraphrasing and interpreting verbal and non-verbal information.

Typically attained by.

High School Diploma and two (2) years of experience providing client service in a high- volume area.

Related experience

Working at a front desk or reception area serving clients each day face to face or by telephone, helping with applications, forms, programs, or services.

EQUIVALENCIES

Office Certificate, with 1 year of related experience.

All other equivalencies will be considered on a case by case basis

GNWT Inquiries

Inquiries Only

Department of Finance

Government of the Northwest Territories

YELLOWKNIFE CENTRE 5TH FLOOR

BOX 1320 YELLOWKNIFE NT X1A 2L9

Tel (867) 767-9154 Extension 14106

Fax (867) 873-0445

[email protected]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information

Indigenous Employment Policy

Candidates must clearly identify their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Criminal Records Check

Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Bilingual

This job opening requires candidate to be fluent both orally and written in both English and French.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility

Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Equivalencies

Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience. However, combinations of education and experience must often be considered on a case-by-case basis.  For a full list of equivalencies that will be considered for this role, please contact human resources.

Job Opening Information

Job Opening ID # 28430

Closing Date: 15 October, 2026 - 23:59, Mountain Time

Salary Information

The salary range for this position is from $45.34 per hour to $54.15 per hour (approximately $88,413 - $105,593.) plus an annual Northern Allowance of $3,700

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