Customer Service Supervisor (Except Financial Services)

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Examine and verify the accuracy of work
• Conduct performance reviews
• Co-ordinate, assign and review work
• Supervise office and volunteer staff
• Oversee the preparation of reports
• Oversee development of communication strategies
• Evaluate work environments, programs and procedures to control, eliminate, and prevent disease or injury
• Manage contracts
• Establish and implement policies and procedures
• Work with minimal supervision
• Answer electronic enquiries
• Provide customer service
• Advise senior management
• Set up and maintain manual and computerized information filing systems
• Plan and organize daily operations
• Evaluate daily operations
• Coordinate the flow of information within the team

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks
• Ability to work independently

Personal suitability

• Client focus
• Excellent oral communication
• Ability to multitask

Screening questions

• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

How to Apply

By email: [email protected]