IT Support Technician

IT Support Technician – Department of Justice

This is a permanent, full-time position working 75 hours bi-weekly.

Who we Are

The Department of Justice is working to ensure Yukon remains a safe, secure, and healthy place to live and work. We build strong and healthy relationships with others to support good governance and to foster safe communities with opportunities for healing. The Department of Justice provides supportive and dynamic work environments comprised of teams of professionals who are committed to making a difference in the lives of Yukoners.

Your Role

Reporting to the Supervisor, Information Technology the IT Support Technician is responsible for maintaining and supporting information systems, networks and infrastructure to meet the separate and distinct needs of the Department of Justice, and arms length entities.

The principles that guide are

Reconciliation with Yukon First Nations: Together as DOJ representatives we commit to embracing the spirit of the Final Report of the Truth and Reconciliation Commission of Canada entitled Honouring the Truth, Reconciling the Future, by conducting ourselves in our day-to-day business in a manner that embodies the purpose of reconciliation with our First Nations members in the Yukon. We recognize the importance of employee education on First Nations history and the encouragement of innovative thinking by all DOJ personnel on our ability to effect meaningful change towards true reconciliation.

Working as a Team: As DOJ employees we value working together as a team within branches and within the department as a whole, while respecting our respective roles in the administration of justice, to work as one entity to meet our collective objective to serve the public. We are mindful of the impact of our actions on the people around us both in proximity and in the larger department and strive to ensure that we maintain the best interests of the department in our approach to our work.

Identify and Meet our Clients' Needs: DOJ personnel have a wide variety of responsibilities and an equally diverse clientele, internal and external to government, and we are committed to ensuring that they know we work for them and that we treat them with empathy, inclusion, integrity, respect and professionalism.

Initiative and Innovation: Management will encourage DOJ staff at all levels to think innovatively and to take initiative that will improve the work we do and services that we provide to allow for positive change and creativity in the workplace. Management will encourage DOJ personnel to reconsider our approach to the services we provide and adapt to the changing environment.

Communications: We are committed to improving the way we communicate internally with one another and externally to the public in order to better perform as a DOJ Team, share information and ideas with each other, dispel negative myths about the department and to ensure that the public has an appreciation for the excellent work we do.

For more information about this position, please contact: Chris Ekholm, Supervisor, Information Technology at (867) 667-3437 or [email protected]

For information about the recruitment process, please contact Tammy Vermeersch, Human Resources Consultant at [email protected]

If you need technical support submitting your application, please contact: (867) 667-9453 or [email protected]

Essential Qualifications

Please submit your resume clearly demonstrating how you meet the following qualifications. Please note selection for further consideration will be based solely on the information you provide in your resume; ensure you use a month/year to month/year format and include the duties you perform in each of your positions.

• Diploma or certificate in computer management, computer sciences or related discipline;
• Significant experience providing tier 1 customer support by configuring, tuning and troubleshooting client workstations, printers and network hardware;
• Practical and recent experience using a ticketing system to track customer support tickets.
• Practical and recent experience supporting Windows desktop environments.
• Practical and recent experience with some or all of the following: Active Directory management, Cayosoft, SCCM, Office365, SharePoint administration, Scripting and Virtualization technologies.

Candidates who have a diploma in computer science or information technology management, and experience equivalent to the essential qualifications listed above will be equally considered.

Desired Knowledge, Skills, and Suitability

Candidates should have and maybe assessed on

• Strong customer service skills;
• Effective time management skills and an ability to work within tight deadlines;
• Sound judgement with a variety of sensitive issues including confidentiality;
• Strong leadership skills with equal team player qualities;
• Well-developed communication and interpersonal skills;
• Strong problem solving and troubleshooting abilities.

Additional Information

Conditions of Employment

• Security Clearance
• Class 5 Drivers Licence

Job Requirements

• Occasional travel to Yukon communities; ability to lift 25 kilograms.