Visitor Experience Team Member

Reporting to the Manager of Visitor and Client Experience, the Visitor Experience team is responsible for developing, overseeing, and delivering an outstanding visitor experience, and supporting the RCMP Heritage Centres key strategic priorities and growing operational demands. In this role you will make a valued contribution to the overall success of the RCMP Heritage Centre through our admissions, facility rentals, gift shop, and customer service touchpoints. You will share your flair for excellent customer service, and welcome and assist visitors, enhance their experience, inform visitors of special programs, support marketing by sharing

information about whats going on at the Centre, stay on top of the events calendar, lead the admissions desk, provide support for facility rentals, and support the gift shop.

Visitor experience is an ongoing, continuous drive for excellence. You will consider every touchpoint, and work with the team to enhance and support an engaging, welcoming, friendly, accessible, and comfortable experience for all visitors and customers.Responsibilities and Duties:

You will be responsible for understanding the organizations initiatives and develop a deep understanding of our products and services.

You will be a first-line employee  welcoming visitors and clients in the day to day operations You will be responsible for keeping the building tidy and presentable, supporting visitor flow, visitor assistance, identifying visitor needs, welcome and wayfinding, access and health and safety;

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Being knowledgeable about whats going on at the Centre;

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Using the point of sale system at the front desk and in the gift shop to assist visitors with admissions and purchases;

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Providing a friendly and helpful, customer-service focused approach to inquiries, phone calls, emails, and in-person interactions;

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Leading and administering in-Centre activations  like colouring sheets, movie days, crafts, audio tours, and scavenger hunts.