Shipper- Receiver and Customer Service

Key Responsibilities

Shipping, Packing & Customer Service

Coordinate national and international shipments of manufactured goods in compliance with country-specific customs regulations and shipping procedures.

Determine optimal shipping methods and prepare all required documentation, including bills of lading, commercial invoices, packing slips, export documents etc.

Pick, pack, and accurately prepare small orders according to requirements

Conducting thorough quantity checks against sales orders prior to dispatch.

Oversee the safe loading and unloading of goods from trucks and containers.

Safely operate forklifts, hand trucks, or other warehouse equipment as needed to transport, load, and unload goods.

Must demonstrate strong proficiency in both spoken and written English to perform the duties of this position.

Order Management & Financial Coordination

Collaborate closely with the sales team to enter customer orders accurately into the system and promptly communicate requirements to the production team.

Partner with the accounting department to manage order billing, track down payments, and verify final payment clearance prior to releasing shipments.

Tooling Inventory, Procurement & Production Planning

Order laser-cut parts, honing stones, tools, and raw materials to support ongoing production orders and R&D projects.

Track and manage inventory levels for tooling and honing supplies, ensuring all tools are properly packed and allocated per order specifications.

Assist in production planning to align manufacturing output with shipping deadlines and customer delivery expectations.

Qualifications

Training or certification in international shipping, export compliance, customs regulations and Knowledge in customs procedures and freight forwarding processesis an asset.

2+ years of hands-on experience in shipping, logistics, coordinating domestic and international shipments.

Ability to select cost-effective and timely shipping methods