Service Writer

Company Profile

Youngs Equipment is seeking for a motivated and enthusiastic Service Writer to join our Weyburn team. We deliver exceptional customer service to a thriving agricultural community across our nine locations. Well-established, community involved, and family owned, Youngs Equipment is a leader in the industry.

What We Offer You

• Enjoy a casual and fun working environment, with a great group of co-workers.
• Comprehensive benefits package, including health, dental, life, disability, critical illness, Employee and Family Assistance Program, and pension plan.

The Role You Will Play

As a key member of the service team, you will support the efficient operation of the service department while providing exceptional customer service.

• Open and close work orders accurately.
• Charge out all customer, internal, and warranty work orders in a timely and profitable manner.
• Adjust work orders, add segments, and update labour time as required.
• Post labour, service travel, and miscellaneous charges to work orders daily.
• Record, adjust, and report technician time for work orders and payroll processing.
• Review daily timesheets and prepare documentation for Service Manager review.
• Ensure detailed repair order stories are complete and accurately reflect work performed.
• Communicate with customers regarding equipment repairs, service status updates, delays, and additional work requirements.
• Arrange for accurate labour and material billing to customers and internal accounts.
• Support scheduling and workflow coordination to ensure technicians have productive workloads.

Background Profile

• Previous experience in a service administration and/or service writer
• Strong organizational and time management skills
• Knowledge of CDK would be considered an asset.
• Ability to sit for extended periods while completing administrative tasks, occasionally lift up to 25 lbs, and comfortable working in a shop environment.