Service Advisor/Parts Estimator Wanted

About Us

We are committed to honest, reliable, and high-quality automotive care. Our shop is built on trust  with our customers and with each other  and we're looking for a Service Advisor who shares that same commitment to doing things right.

About the Role

As our Service Advisor, you'll be the first point of contact for our customers and a key link between them and our technicians. You'll manage the flow of vehicles, communicate repair needs clearly, and make sure every customer leaves with confidence in the work we've done.

What You'll Do

Greet customers and listen to their vehicle concerns, translating them into clear work orders for the technical team

Provide accurate, upfront estimates for repairs and maintenance

Explain recommended services and repairs in plain language, helping customers make informed decisions

Coordinate scheduling to keep the shop running efficiently

Follow up with customers on vehicle status and any changes to the original estimate

Maintain accurate records and process invoices, payments, and warranty claims

Build long-term relationships with customers to encourage repeat business and referrals

Work closely with technicians to prioritize jobs and manage timelines

What We're Looking For

Previous experience as a Service Advisor, Service Writer, or similar customer-facing automotive role preferred

Strong communication skills & positivity

Comfortable multitasking in a fast-paced shop environment

Basic understanding of automotive systems and repair processes

Experience with shop management software is an asset (we use Protractor)

A valid driver's license in good standing

A positive, professional attitude and genuine care for customer satisfaction

What We Offer

Opportunities for growth

A supportive team environment with experienced technicians

Mon-Fri schedule with 4-day long weekends, early Fridays in the summer

RRSP & health/dental benefits

A crew that actually likes each other!