Service Advisor - Auto Repair

This Job has been imported from the National Job Bank. For more information please click the link to view the job on the National Job Bank.

View the full posting on

The National Job Bank

Work setting

• Rural area
• Willing to relocate
• Private sector
• Retail/wholesale establishment/distribution centre
• Automobile repair services
• Private company, corporation or industry

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Verify accuracy and completeness of data
• Professionalism in customer service

Computer and technology knowledge

• Automatic data processing (ADP)
• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office
• Spreadsheet
• Google Drive

Security and safety

• Bondable
• Driver's validity licence check
• Reference required

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast
• paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Day

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage

Financial benefits

• Bonus
• Group insurance benefits

Other benefits

• Free parking available
• Travel insurance