Service Advisor

Company Profile

Young's Equipment is looking for a Service Advisor to join our team in Davidson. We focus on delivering exceptional customer service to a thriving agricultural community across our nine locations. Well-established and family owned, Young's Equipment is continually growing.

What We Offer You

• Enjoy a casual and fun working environment, with a great group of co-workers;
• Full benefits package, including health, dental, life, disability, critical illness, an employee and family assistance program and pension plan;
• On-going training and support.

The Role You Will Play

• Respond to various inquiries and requests via telephone and email daily, communicating with internal employees and external business or service partners;
• Open work orders, and prioritize and schedule work for technicians;
• Manage all administrative aspects of the workorder process;
• Charge out work orders to the customer and internal in a timely, profitable manner;
• Prepare warranty workorders for Warranty Administrator when required;
• Provide backup support for payroll when required;
• Maintain regular communication with customers regarding ongoing changes, delays, or additional work needed.

Background Profile

• Previous mechanical experience or mechanical aptitude would be considered an asset;
• An ideal candidate would possess mechanical experience, extensive customer service skills excellent communication skills both oral and written;
• Strong administrative and computer skills required (Outlook, Word, Excel);
• Exceptional attention to detail;
• Must be able to lift 50 pounds or less occasionally;
• Must be comfortable walking, sitting, climbing stairs, etc. while performing duties;
• Must work overtime and weekends as scheduled and requested;
• Experience in PFW/CDK business systems would be considered an asset.