Product Support Representative

Overview

Brandt is currently seeking a Product Support Representative located in Regina for our Customer Support Center. The Product Support Representative is responsible for supporting Brandts coast to coast branch network by processing parts orders, responding to pricing and availability inquiries and coordinating with vendors to ensure timely and accurate fulfillment.

Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience in outbound calling, using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries. Fluency in both French and English is considered an asset, but not necessary. Various shifts are available to support our 24/7 Customer Service Centre.

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Initiate outbound sales calls to customers to generate parts orders and support branch network sales goals.
• Respond promptly to parts pricing inquiries via phone, email, and text to provide accurate and timely information.
• Engage actively with customers through attentive listening to understand needs and recommend appropriate solutions.
• Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.

QUALIFICATIONS/REQUIREMENTS

• Strong customer service skills with a focus on satisfaction and problem-solving.
• Excellent verbal and written communication; French considered an asset.
• Skilled multitasker with the ability to navigate multiple systems efficiently.

When you work for Brandt, we work for you. Its as simple as that.