Patron Services Associate

The Patron Services Associate maintains positive customer relationships by utilizing exemplary customer service skills, as well as knowledge of Box Office/Front of House (FOH) and company policies and procedures to ensure optimal customer experience. They are on the front line, interacting with and assisting patrons and volunteers during shows and rentals.

All Front of House staff members must get SIRS training- Serve It Right Saskatchewan

Duties

Provide the highest level of customer service and attention

Ensure all ticket requests and subscriptions are handled promptly

Address patron accessibility, questions and needs

Prepare daily reports and accurate reconciliation of box office receipts, sales, and cash

Prepare tickets for distribution leading up to show times

Serve customers at the bar/concession pre-show and intermission; this is very fast-paced

Answer customer questions with accuracy and confidence

Prepare concession/bar pre-orders with efficiency and accuracy

Provide tours and guidance to interested patrons

Check and restock consumables and cups; must be able to bend and lift up to 20 lbs

Check and restock bathroom supplies; sanitize tables and bathroom taps

Skills and Abilities

Able to build and maintain positive relationships

Excellent customer service and phone skills

Able to demonstrate sound judgement, integrity and ethical behavior in all daily activities

Able to work flexible hours including nights, weekends and holidays, as needed

Skilled in data entry and operating computer systems

Highly motivated self-starter and hard worker with a high energy level

Willingness to work hands on in assisting customers and staff

Bondable and trustworthy with cash

Required Education and Experience

High School Diploma or equivalent

1-2 years equivalent combination of training and experience

Must be 19 years or older in order to work with FOH