Member Services Representative II

We're looking for a motivated team player who is member service focused to come on board as a permanent, full-time Member Services Representative II (MSR II) at our Kipling Branch. As the first point of contact for members, you will provide everyday banking services and products to meet members immediate needs.

How you'll be spending your time

• Proactively identifying and responding to members needs to improve their financial well-being and build rapport.
• Providing a variety of services related to the promotion and sales of cash and non-cash financial services, solutions and alternatives such as opening up memberships and deposit accounts, including terms, RRSPs and TFSAs.
• Promoting and offering credit union products and services and, when appropriate referring members to Financial Service Advisors to further develop relationships.
• Following internal policies, procedures and processes; all the while maintaining confidentiality.
• Identifying suspicious transactions or interactions and responding appropriately.

The way people describe you

• A welcoming and engaging individual who builds trust and working relationships with ease.
• A team player who takes pride in working with our members and creating an exceptional member experience.
• An adaptable individual who is comfortable with a changing environment while remaining focused on our goal of improving the financial wellbeing of every member.
• A self-starter who is passionate about growing your knowledge.
• A communicator, who takes a genuine interest in people and is good at listening.

The experience you bring

• Grade 12 education is the minimum requirement for this position.
• Experience in sales, customer service or a related field.